Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are
referenced,
are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to
identify your
browser, provide analytics, remember information about you such as your language preference or login
information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Importmoz,
Mozambique that is
responsible for your information under this Privacy Policy.
Country: where Importmoz or the owners/founders of Importmoz are based, in this case is Mozambique
Customer: refers to the company, organization or person that signs up to use the Importmoz Service
to manage the
relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can
be used to
visit Importmoz and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet
protocol (IP)
address. These numbers are usually assigned in geographic blocks. An IP address can often be used to
identify the
location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by Importmoz or are under contract to
perform a service on
behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information —
including a
personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by Importmoz as described in the relative terms (if
available) and on this
platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners,
and others who
provide our content or whose products or services we think may interest you.
Website: Importmoz's site, which can be accessed via this URL: https://importmoz.com
You: a person or entity that is registered with Importmoz to use the Services.
What Information Do We Collect?
We collect information from you when you visit our website/app, register on our site, place an order,
subscribe to
our newsletter, respond to a survey or fill out a form.
Name / Username
Phone Numbers
Email Addresses
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual
needs)
To improve our website/app (we continually strive to improve our website/app offerings based on the
information
and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer
service
requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
When does Importmoz use end user information from third parties?
Importmoz will collect End User Data necessary to provide the Importmoz services to our customers.
End users may voluntarily provide us with information they have made available on social media
websites. If you
provide us with any such information, we may collect publicly available information from the social
media websites you
have indicated. You can control how much of your information social media websites make public by
visiting these
websites and changing your privacy settings.
When does Importmoz use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit
your email
address to us to show interest in becoming a Importmoz customer, we receive information from a third
party that
provides automated fraud detection services to Importmoz. We also occasionally collect information that
is made
publicly available on social media websites. You can control how much of your information social media
websites make
public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such
as advertisers,
contest sponsors, promotional and marketing partners, and others who provide our content or whose
products or services
we think may interest you. We may also share it with our current and future affiliated companies and
business
partners, and if we are involved in a merger, asset sale or other business reorganization, we may also
share or
transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us,
such as hosting
and maintaining our servers and the website/app, database storage and management, e-mail management,
storage
marketing, credit card processing, customer service and fulfilling orders for products and services you
may purchase
through the website/app. We will likely share your personal information, and possibly some non-personal
information,
with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third
parties such as
web analytics partners, application developers, and ad networks. If your IP address is shared, it may be
used to
estimate general location and other technographics such as connection speed, whether you have visited
the website/app
in a shared location, and type of the device used to visit the website/app. They may aggregate
information about our
advertising and what you see on the website/app and then provide auditing, research and reporting for us
and our
advertisers. We may also disclose personal and non-personal information about you to government or law
enforcement
officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to
respond to
claims, legal process (including subpoenas), to protect our rights and interests or those of a third
party, the safety
of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity,
or to
otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
Importmoz will collect personal information that you submit to us. We may also receive personal
information about you
from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this website/app, you agree to receive emails from us. You can
cancel your
participation in any of these email lists at any time by clicking on the opt-out link or other
unsubscribe option that
is included in the respective email. We only send emails to people who have authorized us to contact
them, either
directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam
as much as you
do. By submitting your email address, you also agree to allow us to use your email address for customer
audience
targeting on sites like Facebook, where we display custom advertising to specific people who have
opted-in to receive
communications from us. Email addresses submitted only through the order processing page will be used
for the sole
purpose of sending you information and updates pertaining to your order. If, however, you have provided
the same email
to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at
any time you
would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at
the bottom of
each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide Importmoz to you and fulfill the
purposes described in
this policy. This is also the case for anyone that we share your information with and who carries out
services on our
behalf. When we no longer need to use your information and there is no need for us to keep it to comply
with our legal
or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't
identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when
you place an
order or enter, submit, or access your personal information. We offer the use of a secure server. All
supplied
sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted
into our
Payment gateway providers database only to be accessible by those authorized with special access rights
to such
systems, and are required to keep the information confidential. After a transaction, your private
information (credit
cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or
warrant the
absolute security of any information you transmit to Importmoz or guarantee that your information on the
Service may
not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or
managerial
safeguards.
Could my information be transferred to other countries?
Importmoz is incorporated in Mozambique. Information collected via our website, through direct
interactions with you,
or from use of our help services may be transferred from time to time to our offices or personnel, or to
third
parties, located throughout the world, and may be viewed and hosted anywhere in the world, including
countries that
may not have laws of general applicability regulating the use and transfer of such data. To the fullest
extent allowed
by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and
hosting of such
information.
Is the information collected through the Importmoz Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and
managerial
procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use
your information.
However, neither people nor security systems are foolproof, including encryption systems. In addition,
people can
commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable
efforts to
protect your personal information, we cannot guarantee its absolute security. If applicable law imposes
any
non-disclaimable duty to protect your personal information, you agree that intentional misconduct will
be the
standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Importmoz collects depend on
your
relationship with Importmoz. Personnel may update or correct their information as detailed in our
internal company
employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally
identifiable
information as follows. You can contact us in order to (1) update or correct your personally
identifiable information,
(2) change your preferences with respect to communications and other information you receive from us, or
(3) delete
the personally identifiable information maintained about you on our systems (subject to the following
paragraph),
by cancelling your account. Such updates, corrections, changes and deletions will have no effect on
other information
that we maintain, or information that we have provided to third parties in accordance with this Privacy
Policy prior
to such update, correction, change or deletion. To protect your privacy and security, we may take
reasonable steps
(such as requesting a unique password) to verify your identity before granting you profile access or
making
corrections. You are responsible for maintaining the secrecy of your unique password and account
information at all
times.
You should be aware that it is not technologically possible to remove each and every record of the
information you
have provided to us from our system. The need to back up our systems to protect information from
inadvertent loss
means that a copy of your information may exist in a non-erasable form that will be difficult or
impossible for us to
locate. Promptly after receiving your request, all personal information stored in databases we actively
use, and other
readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and
to the extent
reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you
may do so by
contacting the organization of which you are a customer.
Personnel
If you are a Importmoz worker or applicant, we collect information you voluntarily provide to us. We
use the
information collected for Human Resources purposes in order to administer benefits to workers and screen
applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with
respect to
communications and other information you receive from us, or (3) receive a record of the information we
have relating
to you. Such updates, corrections, changes and deletions will have no effect on other information that
we maintain, or
information that we have provided to third parties in accordance with this Privacy Policy prior to such
update,
correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other
transfer of all
or substantially all of the assets of Importmoz or any of its Corporate Affiliates (as defined herein),
or that
portion of Importmoz or any of its Corporate Affiliates to which the Service relates, or in the event
that we
discontinue our business or file a petition or have filed against us a petition in bankruptcy,
reorganization or
similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For
purposes of
this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly
controls, is
controlled by or is under common control with Importmoz, whether by ownership or otherwise. Any
information relating
to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in
accordance with
the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Mozambique without regard to its conflict of laws
provision. You
consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising
between the
parties under or in connection with this Privacy Policy except for those individuals who may have rights
to make
claims under Privacy Shield, or the Swiss-US framework.
The laws of Mozambique, excluding its conflicts of law rules, shall govern this Agreement and your use
of the
website/app. Your use of the website/app may also be subject to other local, state, national, or
international laws.
By using Importmoz or contacting us directly, you signify your acceptance of this Privacy Policy. If
you do not agree
to this Privacy Policy, you should not engage with our website, or use our services. Continued use of
the website,
direct engagement with us, or following the posting of changes to this Privacy Policy that do not
significantly affect
the use or disclosure of your personal information will mean that you accept those changes.
Your Consent
We've updated our Privacy Policy to provide you with complete transparency into what is being set when
you visit our
site and how it's being used. By using our website/app, registering an account, or making a purchase,
you hereby
consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not
operated or
controlled by Importmoz. We are not responsible for the content, accuracy or opinions expressed in such
websites, and
such websites are not investigated, monitored or checked for accuracy or completeness by us. Please
remember that when
you use a link to go from the Services to another website, our Privacy Policy is no longer in effect.
Your browsing
and interaction on any other website, including those that have a link on our platform, is subject to
that website’s
own rules and policies. Such third parties may use their own cookies or other methods to collect
information about
you.
Advertising
This website/app may contain third party advertisements and links to third party sites. Importmoz does
not make any
representation as to the accuracy or suitability of any of the information contained in those
advertisements or sites
and does not accept any responsibility or liability for the conduct or content of those advertisements
and sites and
the offerings made by the third parties.
Advertising keeps Importmoz and many of the websites and services you use free of charge. We work hard
to make sure
that ads are safe, unobtrusive, and as relevant as possible.
Third party advertisements and links to other sites where goods or services are advertised are not
endorsements or
recommendations by Importmoz of the third party sites, goods or services. Importmoz takes no
responsibility for the
content of any of the ads, promises made, or the quality/reliability of the products or services offered
in all
advertisements.
Cookies for Advertising
These cookies collect information over time about your online activity on the website/app and other
online services
to make online advertisements more relevant and effective to you. This is known as interest-based
advertising. They
also perform functions like preventing the same ad from continuously reappearing and ensuring that ads
are properly
displayed for advertisers. Without cookies, it’s really hard for an advertiser to reach its audience, or
to know how
many ads were shown and how many clicks they received.
Cookies
Importmoz uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a
small piece of
data stored on your computer or mobile device by your web browser. We use Cookies to enhance the
performance and
functionality of our website/app but are non-essential to their use. However, without these cookies,
certain
functionality like videos may become unavailable or you would be required to enter your login details
every time you
visit the website/app as we would not be able to remember that you had logged in previously. Most web
browsers can be
set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access
functionality on our
website correctly or at all. We never place Personally Identifiable Information in Cookies.
Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but
this action may
block our essential cookies and prevent our website from functioning properly, and you may not be able
to fully
utilize all of its features and services. You should also be aware that you may also lose some saved
information (e.g.
saved login details, site preferences) if you block cookies on your browser. Different browsers make
different
controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your
browser, you
will need to do this yourself from within your browser, you should visit your browser's help menu for
more
information.
Remarketing Services
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is
the practice
of serving ads across the internet to people who have already visited your website. It allows your
company to seem
like they're “following” people around the internet by serving ads on the websites and platforms they
use most.
Payment Details
In respect to any credit card or other payment processing details you have provided us, we commit that
this
confidential information will be stored in the most secure manner possible.
Kids' Privacy
We collect information from kids under the age of 13 just to better our services. If You are a parent
or guardian and
You are aware that Your child has provided Us with Personal Data without your permission, please contact
Us. If We
become aware that We have collected Personal Data from anyone under the age of 13 without verification
of parental
consent, We take steps to remove that information from Our servers.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that
they
accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for
example,
through our Service) before we make changes to this Privacy Policy and give you an opportunity to review
them before
they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy
Policy. If you
do not want to agree to this or any updated Privacy Policy, you can delete your account.
Third-Party Services
We may display, include or make available third-party content (including data, information,
applications and other
products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that Importmoz shall not be responsible for any Third-Party Services,
including their
accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any
other aspect
thereof. Importmoz does not assume and shall not have any liability or responsibility to you or any
other person or
entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and
use them
entirely at your own risk and subject to such third parties' terms and conditions.
Tracking Technologies
Cookies
We use Cookies to enhance the performance and functionality of our platform but are non-essential
to their use.
However, without these cookies, certain functionality like videos may become unavailable or you
would be required
to enter your login details every time you visit the platform as we would not be able to remember
that you had
logged in previously.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA),
and in this
section of our Privacy Policy we are going to explain exactly how and why is this data collected, and
how we maintain
this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected
by companies
and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU
residents. Our
customers’ data is important irrespective of where they are located, which is why we have implemented
GDPR controls as
our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of
information that
could be used on its own, or in combination with other pieces of information, to identify a person.
Personal data
extends beyond a person’s name or email address. Some examples include financial information, political
opinions,
genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be
used in a way
that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for
that purpose.
Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a
copy of their
data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that
they collect
and process. It also raises the stakes for compliance by increasing enforcement and imposing greater
fines for breach.
Beyond these facts it's simply the right thing to do. At Importmoz we strongly believe that your data
privacy is very
important and we already have solid security and privacy practices in place that go beyond the
requirements of this
new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. Importmoz
processes or
stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and
personal data for up
to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our
Terms of
Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the
ability to
access, update, retrieve and remove personal data. We got you! We've been set up as self service from
the start and
have always given you access to your data and your customers data. Our customer support team is here for
you to answer
any questions you might have about working with the API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information
we collect and
how we use it, the categories of sources from whom we collect Personal Information, and the third
parties with whom we
share it, which we have explained above.
We are also required to communicate information about rights California residents have under California
law. You may
exercise the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1)
categories of
Personal Information we collect, use, or share; (2) purposes for which categories of Personal
Information are
collected or used by us; (3) categories of sources from which we collect Personal Information; and (4)
specific
pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete
Personal Information
about you that we have collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal
data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these
rights, please
contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the
categories of
sources from whom we collect Personal Information, and the third parties with whom we share it, which we
have
explained above.
CalOPPA users have the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1)
categories of
Personal Information we collect, use, or share; (2) purposes for which categories of Personal
Information are
collected or used by us; (3) categories of sources from which we collect Personal Information; and (4)
specific
pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete
Personal Information
about you that we have collected.
Right to request that a business that sells a consumer's personal data, not sell the consumer's
personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these
rights, please
contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
Contact Us
Don't hesitate to contact us if you have any questions.
Via Email: [email protected]
Via Phone Number: 824463475
Via this Link: https://importmoz.com
